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Service Excellence and Customer Success Management Course

Learn How to Manage Your Sales Process Efficiently

About Course

Modules

Delivery Mode

Faculty

About Certified Service Excellence Course Course

The Service Excellence Course Course is intended for:

  • Entry level service providers
  • Experienced customer service professionals
  • Customer service management
  • Entrepreneur
  • Sales people

Certified Service Excellence and Customer Success Management Course Modules

What is Customer Service?

Customer Service Explained

Emotional Intelligence for Handling Customers

Learn the basics of emotional intelligence and the best approach to managing customers and showing respect to their emotions

How to Handle Inbound and Outbound Calls

Discover how to value on the first call either on Inbound and Outbound Calls

Fostering Customer Retention

Imagine winning a customer for life. Come learn how!

Service Failure and Issue Resolution

Learn how to communicate, navigate and manage conversation around service delivery

Optimal Relationship Management

Analyzes the core and advanced principles of relationship building and management based on business goals

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Journey Towards Success

Delivery Mode/How It Works

Intensive Online Learning

Multiple Class Activities and Assignment

Compulsory Real-Time Sessions

End Session Presentation

Course Work

End Session Exam

Faculty

Bunmi-Jembola

Bunmi Jembola

CEO SalesRuby

Onyinye Olisah

Vice President sales, Bud Africa

Philip Edafiogho

Philip Edafioghoiel

Chief Commercial Officer at Daphil Logistic Nigeria Ltd

Esther Uko

Easter Uko

Wazobia Max Media Head of Sales, Marketing and Communications Wazobia Max Media

Our Impact in 10 years

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SALES & BUSINESS PROFESSIONALS

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COMPANIES TRAINED

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DIRECTOR LEVEL FACULTY

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CUSTOMBER SATISFACTION

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